Returns & Exchanges

At BergHOFF Home, we stand behind the quality of our kitchenware and home essentials. If you are not completely satisfied with your purchase, you may return unused items in their original packaging within 30 days for a full refund or exchange.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal with your order number and zip code to select the items you wish to return and receive a prepaid shipping label.

• 2.
  Pack Your Items

  Carefully place the unused products in their original BergHOFF packaging, ensuring all components and manuals are included to avoid restocking fees.

• 3.
  Ship the Package

  Affix the provided return label to your package and drop it off at any authorized shipping carrier location; keep your tracking receipt for your records.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned items, we will process your refund to the original payment method within 5 to 7 business days.